Help and Support

For all seasons. For all occasions. For all people.


We are here to help from our kitchen in Castlemaine, Victoria. Find quick answers on heating and serving, ingredients and allergens, shipping and delivery, and our FAQ. If you still need a hand, contact us and we will get you sorted.

Pudsy is here to help


Not sure where to start Pick a topic and Pudsy will point you to the right steps. If you are stuck, ring or email and we will sort it.

Still need a hand?


We are here in Castlemaine and happy to help. If your question is not covered on the pages above, get in touch and we will sort it.



Phone: 03 5470 6128
Email: admin@pudforallseasons.com.au

Hours Mon to Fri 9 am to 4 pm

Order help

For the fastest fix include your order number, a brief note on the issue, and the best way to reach you. If something arrived damaged or not quite right, add a clear photo and we will make it right.

Contact Us

Quick pointers



  • Heating Use short microwave bursts or simmer in the pack. Check the centre before serving.
  • Serving sizes 100 g single, 400 g serves 3 to 4, 800 g serves 6 to 8.
  • Dietary Look for gluten free, dairy free and vegan labels on product pages and packs.
  • Sauce pairing Chocolate with Double Choc Orange, Butterscotch with Traditional or Sticky Date, Orange Caramel for citrus and vegan, Toffee for any classic.

Shipping at a glance



We pack with care in Castlemaine and ship Australia wide with tracked delivery. Most orders arrive within 2 to 7 business days depending on location. You will receive tracking by email once your parcel leaves the kitchen.

Returns and exchanges



If there is a problem with your order, contact us first and we will guide you. Keep the product and packaging until we have replied. We will work out the next best step together.

Accessibility and language



If you need larger text, a phone call rather than email, or simple heating notes you can print, let us know and we will send what you need.

Wholesale and stockists



We supply independent grocers, gift stores and hamper businesses across Australia. The range is shelf stable year round and ships quickly from Castlemaine with tracked delivery.

Our offer is simple and flexible. You can build a balanced range with classics and dietary friendly options, choose sizes that suit your shelf from 100 g, 400 g and 800 g, and add pouring sauces to lift basket size. Minimums are straightforward, mixed cases work well for small stores and hamper runs, and we can share product images, serving notes and basic point of sale when you need them. We are happy to help with seasonal planning so you have stock on hand when it counts.

Ordering is easy. Place orders by email or through the wholesale form and we will pack with care and confirm a delivery window before dispatch. If you would like samples for a tasting or help choosing a starting range, get in touch at admin@pudforallseasons.com.au.

Ready to begin. Use the Wholesale button to read more or the Become a Stockist button to submit your application.