FAQ
For all seasons. For all occasions. For all people.
Everything you need to know about our puds
Puddings and sizes
What sizes do you make?
100 g single, 400 g serves 3 to 4, 800 g serves 6 to 8.
How do I warm a pudding?
Microwave in short bursts until hot in the centre, then rest for a minute. Or simmer in the sealed pack in gently boiling water. Check your pack for times.
Can I oven heat a pudding?
Yes. Wrap to protect from drying out and use a low temperature. Handy when the oven is already on.
How long do puddings keep?
They are shelf stable. Store in a cool, dry place. Once opened, cover, refrigerate and enjoy within five days.
Ingredients and dietary
Do you make gluten free, dairy free or vegan puddings?
Yes. You will find gluten free, dairy free and vegan options alongside our classics.
Where can I see full ingredients and allergen info?
On each product page and on the pack. We include dietary labels and any may contain notes.
Do any flavours include alcohol?
Some do for traditional flavour. Any alcohol used is listed in the ingredients.
Sauces
How do I warm the sauces?
Stand the bottle in hot water or microwave in short bursts, then pour just before serving.
Which sauce should I pick?
- Rich Chocolate pairs with Double Choc Orange or Cranberry and White Chocolate.
- Brandied Butterscotch suits Traditional or Date and Butterscotch.
- Zesty Orange Caramel is great for citrus lovers and vegan puds.
- Buttery Toffee Caramel works on any classic.
Orders and shipping
Where do you ship?
Australia wide with tracked delivery from Castlemaine, Victoria.
How long does delivery take?
Most orders arrive within 2 to 7 business days depending on location. Busy periods can take a little longer.
How do I track my order?
You will receive a tracking email when your parcel leaves the kitchen.
Can you deliver to a PO Box?
Courier delivery works best to a street address. If you need a PO Box, contact us and we will help.
Can the courier leave my parcel if I am out?
Yes. Add authority to leave at checkout or via your tracking link.
Do you offset carbon on deliveries?
We offset the carbon from every delivery through Sendle.
Gifts and messages
Can you leave prices out for gifts?
Yes. Add a note at checkout and we will keep pricing out of the box.
Do you sell gift cards?
Yes. Digital gift cards are available and arrive by email.
Changes, returns and issues
Can I change or cancel my order?
If we have not packed it yet we will do our best to help. Contact us as soon as possible.
What if something arrives damaged or not right?
Email a clear photo with your order number and we will sort it quickly.
Wholesale and stockists
Do you supply wholesale?
Yes. See Wholesale or Contact and we will set you up.
